911 vs. 311 – When to call 311 and when to call 911?

911 vs. 311 – When to call 311 and when to call 911?

The primary functions of 311 are to:

o  Provide information about city services and events
o  Process requests for city services such as missing signs, graffiti, burned out street/traffic lights, leaking water mains, pot holes, etc.
o  Process non-emergency police requests when there is no offender on the scene and there is no immediate threat to safety or property, and/or a report is all that is needed such as a theft or criminal damage that has previously occurred.

    Call 911 for emergencies and other situations that require immediate police and/or fire response. Call 911 for Police Services …
  When there is a crime in progress or one has just occurred
o  When there is an immediate threat to life or safety
o  When the services of a police officer are required on scene at that moment; such as a disturbance, or parking violator that is blocking a garage, driveway, hydrant, handicap space, etc.

    Call for Fire Services…
 When there is a serious or life threatening medical situation
o  When there is a fire or hazardous material incident/spill
o When there is a trapped person
Remember – If you need an officer or an ambulance immediately do not call 311; call 911.
    For more information contact the 19th District Community Policing Office at 312-744-0064 or CAPS019district@chicagopolice.org


Author: bikeuptown46

I am currently the Communications Director for the Chicago Regional Council of Carpenters which represents 33,000 union men and women in three states who swing a hammer for a living. I publsih a magazine, a couple of email newsletters and two websites. I also do videos, webinars, advertisng and public relations. As an avid cyclist I ride a three-wheeled trike 5 to 6 days per week 52 weeks per year which adds up to between 5,000 and 6,000 miles year-round, including daily commutes along Chicago's lakefront ... polar vortexes included. I have never missed a day of work because of Chicago's weather. I am an activist who serves humanitarian and political causes: To advocate for the Sudanese in Illinois who have fled Southern Sudan and Darfur is one of my most rewarding experiences. I work with my son Sean on Sudan presentations at churches and community groups with my Sudanese friends on the problems facing them in Darfur, South Sudan and the United States. My son Sean and I work together on the Abolition Institute which seeks to end slavery in the west African nation of Mauritania. My photography chronicles Chicago's lakefront through my daily rides. My photo website is http://genetenner.com/ I just self-published my first photo-book on the history of my Chicago neighborhood: Sweet Home Buena Park. I live about one-half mile north of Wrigley Field in the Buena Park neighborhood.

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