911 vs. 311 – When to call 311 and when to call 911?
The primary functions of 311 are to:
o Provide information about city services and events
o Process requests for city services such as missing signs, graffiti, burned out street/traffic lights, leaking water mains, pot holes, etc.
o Process non-emergency police requests when there is no offender on the scene and there is no immediate threat to safety or property, and/or a report is all that is needed such as a theft or criminal damage that has previously occurred.
Call 911 for emergencies and other situations that require immediate police and/or fire response. Call 911 for Police Services …
o When there is a crime in progress or one has just occurred
o When there is an immediate threat to life or safety
o When the services of a police officer are required on scene at that moment; such as a disturbance, or parking violator that is blocking a garage, driveway, hydrant, handicap space, etc.
Call for Fire Services…
o When there is a serious or life threatening medical situation
o When there is a fire or hazardous material incident/spill
o When there is a trapped person
Remember – If you need an officer or an ambulance immediately do not call 311; call 911.
For more information contact the 19th District Community Policing Office at 312-744-0064 or CAPS019district@chicagopolice.org